Alexander James Media Pty Ltd (AJM, we, us, our) is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and how we handle it in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth). It applies to alexanderjames.media and to any enquiry you make with us.
We only collect personal information we need to respond to you and provide our services. This may include:
We collect this information directly from you, usually when you complete our contact form, subscribe to our updates, email us, call us, or book a call through our scheduling link. We also collect limited technical information automatically when you browse the site.
We use your information to:
We do not sell your personal information, and we do not use it for automated decision making.
We use trusted third party providers to run our business, and your information may be handled by them for that purpose only. These include our website host and form provider (Netlify), our email provider, our scheduling tool (Calendly), our website chat assistant provider (Anthropic), and our analytics and advertising providers (Google and Meta). We may also disclose information where required by law. We do not share your information with anyone else without your consent.
Some of our providers, including Netlify, Calendly, Anthropic, Google and Meta, store data on servers located outside Australia, including in the United States. Where this happens, we take reasonable steps to ensure your information is handled securely and consistently with this policy.
When you complete our free Contractor Credibility Score assessment, we collect your first name, business name, business email, website address, and phone number if you choose to give it, together with your answers, your score and how you found the assessment (for example, which campaign or website referred you). We use this to:
Your report is stored behind a private, randomly generated link. Anyone you share that link with can view the report, so treat it like a document you'd email. Assessment data is stored with Netlify in its Sydney, Australia data centre. Our email provider and, where we use one, our customer relationship management system may process your details overseas. We keep assessment records for up to two years after your last activity and then delete them. You can ask us to delete them sooner at any time by emailing info@alexanderjames.media.
We do not send your name, email address, phone number or business name to Google Analytics. If we use the Meta Pixel and Conversions API, we send Meta a hashed (scrambled) version of your email address and first name to measure our advertising, as described in the next section.
The chat on our website is an AI assistant. What you type is sent to our AI provider, Anthropic, to generate replies, and the conversation is kept in your browser tab until you close it. If you choose to give us your name and email in the chat, we store those details and the conversation with Netlify in its Sydney, Australia data centre and email them to our team so we can follow up. We do not use the chat for marketing unless you ask us to. Please don't share sensitive personal information in the chat. You can ask us to delete a conversation at any time by emailing info@alexanderjames.media.
Our website uses cookies and similar technologies to help the site function, understand how visitors use it, and measure the performance of our marketing. This includes:
You can control or disable cookies through your browser settings, opt out of Google Analytics using Google's browser add-on, and manage advertising preferences in your Google and Meta account settings. Some parts of the site may not work as well if you disable cookies.
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. We keep your information only for as long as we need it for the purposes described here, or as required by law, and then take reasonable steps to delete or de-identify it.
If you have opted in to our updates, you can unsubscribe at any time using the link in our emails, or by contacting us directly. We will action your request promptly.
You can ask to access the personal information we hold about you, or ask us to correct it if it is wrong or out of date. Contact us using the details below and we will respond within a reasonable time.
If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.
We may update this policy from time to time. The current version will always be available on this page, with the date it was last updated shown at the top.
Alexander James Media Pty Ltd
2/103 Flora Terrace, North Beach WA 6020
1800 950 130
info@alexanderjames.media